GENERAL TERMS AND CONDITIONS FOR AGVORTEX
(Part of Karnebrink Konsult AB)
1. INTRODUCTION
Service Specifications
1.1 These general terms and conditions (hereinafter "Terms") govern the contractual relationship between AgVortex, a part of Karnebrink Konsult AB, with company registration number 559125-4015 (hereinafter "the Company"), and the party entering into an agreement to purchase services (hereinafter "the Customer"). By placing an order via the Company's Website (hereinafter "the Website"), the Customer accepts these Terms in full. For further information or personal contact with the Company, the Customer may reach us via the Website or by email at info@karnebrinkkonsult.se.
1.2 The Company operates in the field of digital services, consulting, programming, and the development of AI solutions. The Company targets its business exclusively at business operators, and these Terms are therefore intended for business transactions between companies. The services provided by the Company include, but are not limited to, software development, customized technical solutions, and implementation and consulting services within artificial intelligence (AI).
1.3 In order to enter into an agreement with the Company, the Customer must be a legal entity, i.e., a registered company. The Company reserves the right to deny orders from private individuals without prior notice or, in specific cases, refuse or modify an order if it is found that the Customer has provided incorrect information about their company or if the Customer has credit issues or other circumstances that may affect payment ability.
1.4 The Company reserves the right to correct any inaccuracies or changes to the information on the Website, including but not limited to prices and service specifications. Changes may be made without prior notice. If incorrect information is discovered, the Company will inform the Customer and await their approval before proceeding with the order. All rights to the content on the Website, including but not limited to text, images, code, algorithms, and logos, are protected by intellectual property laws and may not be used without prior written consent from the Company.
2. AGREEMENT AND ORDER
2.1 By accepting these Terms, the Customer agrees to fully comply with them and confirms that they have read and understood the information regarding the handling of personal data and the use of cookies, in accordance with the Company's Privacy Policy, which is available on the Website.
2.2 A binding agreement for the purchase of services (hereinafter "the Agreement") is entered into only when the Company confirms the order or quote in writing, and the Customer receives an order confirmation via email, or when the Customer signs an order or quote (including digital signatures) confirming the terms of the Agreement. The order confirmation or signed order/quote constitutes confirmation that the Company accepts the order, and the Agreement is thereby valid. The Customer is advised to carefully save this order confirmation or a copy of the signed order/quote for future reference.
2.3 The Customer has the right to cancel their order without any financial consequences until the Company has sent an order confirmation via email or before the Customer signs an order or quote confirming the order. The cancellation of the order must be made in writing to the Company before the order confirmation has been received or before a signed order/quote is submitted. In such a case, the Company will refund all amounts that the Customer or their payment or credit card company has paid in connection with the order. The refund will be made without undue delay, but no later than 14 days from the date the Company received the cancellation.
2.4 The Company uses cookies on the Website to improve the user experience and to collect and analyze information about the usage of the Website. By accepting these Terms, the Customer gives their explicit consent to the use of cookies, in accordance with the Company's privacy policy, which governs the collection and handling of personal data. The Customer has the right to withdraw consent to the use of cookies at any time by changing settings in their browser, which may affect the functionality of the Website.
3. CUSTOMER INFORMATION
3.1 The Customer is responsible for keeping their login credentials secure and for notifying the Company of any unauthorized use. The Customer is responsible for all purchases made with their credentials unless such notification has been made.
4. PRICES AND PAYMENT
4.1 The prices for the services are agreed upon with the Customer and are based on specific needs. Prices are stated excluding VAT and in SEK.
4.2 The Customer may choose between the payment options specified in the order confirmation. The Company reserves the right to charge the Customer at the time of the order unless otherwise agreed. If invoice payment is selected, a credit check may be conducted, and the Customer will be informed of this in advance.
5. CAMPAIGNS AND OFFERS
5.1 The Company may offer campaigns with special terms. These campaigns are time-limited and apply only to specified services. The Company reserves the right to withdraw such campaigns at any time.
6. RIGHT OF WITHDRAWAL
6.1 The Customer does not have the right to cancel their purchase of services once the order has been confirmed. No right of withdrawal applies to services ordered between businesses, and therefore no right to return applies after confirmation.
7. WARRANTY AND COMPLAINTS
7.1 The Company does not provide warranties on services unless otherwise agreed. Any complaints will be handled in accordance with applicable agreements and legislation.
8. LICENSE AND USAGE
8.1 The Customer has the right to use the digital services and software provided by the Company in accordance with the agreed scope of use. The Customer may not assign, license, copy, publish, distribute, or decompile the services without the Company's written consent.
8.2 The Company is not responsible for issues arising from faulty hardware, system requirements, or other customer-related inaccuracies.
9. PERSONAL DATA AND PRIVACY
9.1 The Company collects and processes personal data in accordance with applicable data protection legislation. The Customer has the right to request access to, correction of, or deletion of their personal data. For more information, see the Company's Privacy Policy.
10. RESPONSIBILITY AND DISPUTE
10.1 The Company is not liable for indirect or consequential damages arising from a breach of contract. Any compensation shall never exceed the amount the Customer has paid for the relevant services.
10.2 In the event of a dispute between the Company and the Customer, the parties will first attempt to reach a resolution through agreement. If this is not possible, the dispute will be settled by a Swedish court.
11. CHANGES TO THE TERMS
11.1 The Company reserves the right to change these Terms at any time. Changes will be communicated to the Customer via email or the Website. The new Terms will take effect when published on the Website or on the date stated in the notice.
12. SUPPORT
12.1 Customers with agreed support have access to the service during the agreed support period. The Company offers support via phone and email according to the terms agreed upon between the parties.
12.2 Customers who have ordered a license have access to support during the agreed subscription period.
12.3 AgVortex, part of Karnebrink Konsult AB, offers phone support on weekdays from 09:00 to 17:00 and on Saturdays from 10:00 to 14:00.
12.4 Email support will typically be answered within two working days from the receipt of the inquiry.
12.5 Beyond the specified support, AgVortex is not obligated to provide additional support unless specifically agreed between the parties.
12.6 Support beyond the agreed time may be offered for a separate fee, in accordance with an agreement between AgVortex and the Customer.
13. MISCELLANEOUS
13.1 Limitation of Liability
AgVortex is not responsible for indirect damages, loss of profit, data loss, or other losses that may arise in connection with the use of the Service.
13.2 Disclaimer for Published Material
AgVortex disclaims all responsibility for any inaccuracies, inappropriate, harmful, or unlawful posts made by the Customer, including but not limited to text, audio, images, videos, or other material. The Customer is solely responsible for ensuring that all published material is accurate, complete, spelled correctly, and formulated in accordance with applicable law and the Company's internal policy and guidelines. The Customer agrees to indemnify and hold AgVortex harmless for all claims, losses, damages, costs, or liabilities arising from the Customer's publication of material that violates these requirements.
13.3 Limited Liability for External Factors
AgVortex is only responsible for errors caused by the Company and does not cover damages caused by third parties, authorities, or unforeseen events such as war, natural disasters, strikes, or other force majeure events.
13.4 Comments and Suggestions
The Customer may submit comments and suggestions to AgVortex via email at info@karnebrinkkonsult.se. AgVortex does not take responsibility for these and reserves the right to use the comments without compensating the Customer.
13.5 Communication to the Customer
Messages to the Customer will be sent via email to the address registered by the Customer. The message is considered to have reached the Customer the day after it is sent.
13.6 Responsibility for Third-Party Websites
AgVortex is not responsible for the content of linked websites and recommends that the Customer reviews the terms of these websites before use.
13.7 Adjustment of Functionality and Content
The functionality and content of AgVortex's services may be adjusted, but such changes must not in any way degrade the quality or functionality of the service.
13.8 Updating Contact Information
The Customer is responsible for keeping their contact information up to date so that all communication from AgVortex can reach the Customer in a timely manner.
13.9 Changes to Terms
AgVortex reserves the right to change these Terms. The Customer will be notified of changes via email at least 30 days before they come into effect.
13.10 Validity
These Terms are valid from the publication date and onwards.